FAQs

Can I Get A Quote?

For you to get the most accurate pricing for what you want, we need you to be able to meet us in the middle and breakdown what it is you are looking for. 

First step : Complete an Order Form. 

By clicking the "Order Form" above, you will be redirected to a simple google sheet, The questions here are designed by us to help us breakdown what you are looking for and get you a more tailored price. 

Next Step : Give Us A Moment To Process Your Form.

We aim to response as soon as we receive them, but because its been quiet a popular service, the quote demands are currently high, so please allow a couple of days for a response to come back to you. If you have by chance filled out an form and have't heard anything back yet, you are always welcome to give us a call or drop us an Email/DM and ask for any updates. 

 

How long will it take to make?

All work produced is subject to its own turnaround time, commonly 2 – 4weeks.
For custom commissions vary in production time, reflecting the complexity of the work. (Queue jump service is available at an additional cost.)

Payment

We require a full payment or 50% deposit of the total amount to begin anywork, the remaining 50% will then be taken after the work is completed. *This is compulsory for all orders, No work will commence until at least 50% of the total payment is made, including impressions only appointments*

Refunds & Repairs

We do not offer refunds or exchanges, all sales are final. Made to order products with manufacturing issues, can be repaired and restored after a thorough assessment. *Additional repairs are processed at a fee*

Dental Disorders(s)

We do not recommend that customers with any dental disorders make a purchase without consent from their dentist first. However, all customers are entitled to make a purchase at their own risk.

Flat teeth, Canines/Fangs & Gapfillers

Due to the nature of our work, if you are ordering fangs or have flat teeth, please be advised that fits will vary, and you may require additional support from the in house team to poligrip. Gap-fillers are intricate and small, meaning they are easy to misplace, they require extra care once purchased.

Fine Gold

All customers are warned to refrain from smoking, drinking & eating with cap(s) in to avoid stains and discolouring of the metal and rare cases swallowing of caps.

Sterling Silver (925)

All pieces made in 925 Silver are considered ‘costume jewellery’ if you have any plans on wearing it frequently, we strongly recommend upgrading to Gold.

Collections 

For fitting purposes, we recommend in-person collections. We ensure the set fits properly before you leave our facility. Complete orders are kept up to 4 weeks only, Unclaimed & unpaid orders will result in repossession after the 4th week.

International

Find more information about how our international experience is, head over to the drop down menu and click on ' International Services'. It will outline what the process is like for anyone living outside of London.